I think you all remember my old post on how family-oriented restaurants should handle families based on a non-stellar visit to a Red Robin. I’m happy to report that we’ve had a couple of visits there since then, and they’ve all been fantastic. Yesterday was especially awesome. Our server, we’ll call him “James F.”, because that’s what was on his nametag, was super attentive but not overly in-our-faces, kept our waters full, showed us some menu shortcuts, dropped napkins by the gross on our table, and had us checked out an on our way in record time. Just an awesome, awesome experience.
The manager, (Mike, I think), was also great, swinging by the table to check on us, then going out of his way to hook the wee ones with balloons on our way out the door.
Our kids were actually not great (even by their standards), but because the service was so impeccable my wife and I had an enjoyable and largely stress-free lunch. Thanks, Red Robin!